FAQs

Welcome to INSTUSSY! Below are answers to some frequently asked questions to assist you with navigating our website and services:

What makes your products different from others?
Our products stand out due to their innovative designs and exceptional quality. We are dedicated to delivering items that seamlessly combine functionality with style, enhancing your daily life.

How can I purchase your products?
Purchasing is simple! Browse our catalog on the official website, select your desired items, add them to your cart, and proceed to checkout for a smooth and secure transaction.

What payment methods do you accept?
We accept the major credit cards: Visa, MasterCard, and American Express. Choose your preferred payment method at checkout for a fast and convenient process.

Do your products come with a warranty?
Yes, all of our products come with warranty coverage. For more detailed information about warranty terms, please refer to the product packaging or visit our website.

Can I modify or cancel my order after placing it?
Once an order is placed, changes or cancellations may be difficult, especially if it has already been processed for shipping. However, please contact our customer service team as soon as possible, and we will do our best to assist you.

What is your return policy?
We offer a 30-day return policy on eligible items. To initiate a return, please contact our customer service team with your order number and product details. For more information, please refer to our refund policy.

How can I contact your customer service team?
For inquiries or assistance, feel free to contact our customer service team via email at service@instussy.shop. Our dedicated team will respond promptly to assist you.

Do I need to pay customs fees for my order?
Customers are responsible for any applicable customs duties and fees related to their orders. We recommend reviewing the checkout page for any additional charges. If you have any questions, please reach out to us for assistance.

How can I track my order?
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. Use this tracking number to monitor the status and expected delivery date of your package.

How long will it take for my order to arrive?
Delivery typically takes 9-25 business days, depending on your location. If your order has not arrived within 25 days, we suggest contacting your local post office or reaching out to us via email for further assistance.

Thank you for choosing INSTUSSY. We hope this FAQ section has answered your questions. Should you need further support, do not hesitate to contact us at service@instussy.shop.